Frequently Asked Questions
Everything you need to know about your Paul Costelloe shopping experience.
What are your shipping options and delivery times?
We offer standard and express shipping worldwide. Standard delivery typically takes 3-5 business days within the UK and EU, while international shipping may take 7-10 business days depending on your location.
What is your return policy?
We accept returns on all unworn items with original tags attached within 28 days of purchase. Please note that for hygiene reasons, earrings and certain intimate apparel cannot be returned unless faulty.
How do I care for my Paul Costelloe leather goods?
To maintain the quality of your leather bags and accessories, we recommend avoiding prolonged exposure to direct sunlight and moisture. Clean with a soft, dry cloth and store in the provided dust bag when not in use.
Are your products made from sustainable materials?
Paul Costelloe is committed to ethical sourcing and quality craftsmanship. We prioritize high-grade natural fibers such as Irish linen, wool, and premium leathers sourced from certified tanneries.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.